DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (2024)

SALES VISIT - NEW

Great service from Tim Duffy as usual. ..Always professional and easy to work with.Have purchased many vehicles from Tim over the years. ..Always professional and easy to work with.Have purchased many vehicles from Tim over the years. More

SALES VISIT - NEW

Purchased my third vehicle from Watertown Ford, a new 2023 F150. I have always found the staff to be responsive, very friendly, and dedicated to excellent customer service. 2023 F150. I have always found the staff to be responsive, very friendly, and dedicated to excellent customer service. More

SALES VISIT - NEW

This is the second time that I purchased a truck from this group. Each time the service was excellent. I ordered the truck back in February expecting to wait a bit, not over 8 months though. During this this group. Each time the service was excellent. I ordered the truck back in February expecting to wait a bit, not over 8 months though. During this time Watertown Ford kept in touch. More

SALES VISIT - NEW

I purchased a F150 they had on the lot. I wanted the bad liner sprayed in and I wanted a cap on the rear as well.They took care of both of my request in a very timely manner and kept me up t I wanted the bad liner sprayed in and I wanted a cap on the rear as well.They took care of both of my request in a very timely manner and kept me up to date on the process.The purchase was made quick and simple.I would not buy anythin but a Ford and I would only purchase from Watertown Ford More

SALES VISIT - NEW

All the guys at Watertown Ford a great It always go find me on what they need to do fix with the problems all the time great team over there me on what they need to do fix with the problems all the time great team over there More

SERVICE VISIT

After waiting 20 days for my schedule appointment day service guys told me you don’t buy part from us that’s why we don’t wanna programming your 2nd key and car system that’s really bad and another thing service guys told me you don’t buy part from us that’s why we don’t wanna programming your 2nd key and car system that’s really bad and another thing they told me for checking each part they wanna charge me around 150$ come on you wanna getting easy money from your customer I don’t believe this company never fixed any small problems with out charging you big amount of money. Cafer Y. More

SALES VISIT - NEW

I had a great experience at Watertown Ford buying a Maverick XLT for my son. The process was easy and straightforward from the time I made my initial phone call to the time I picked up the vehicle a f Maverick XLT for my son. The process was easy and straightforward from the time I made my initial phone call to the time I picked up the vehicle a few days later. Jesus as well as Patrick and Michael O'Brien were all low pressure, took the time to answer all of my questions, and were very accommodating. I couldn't have had a better experience and highly recommend the team at Watertown Ford. More

SALES VISIT - NEW

I’m very happy ! Everyone was very nice and fast getting things done! Tim you are the best! Thanks for everything! Everyone was very nice and fast getting things done! Tim you are the best! Thanks for everything! More

SERVICE VISIT

One star is unfortunately too much. Incredible and shocking experience.I scheduled a periodic maintenance and they agreed to pick up the car in my house and deliver at the the same da Incredible and shocking experience.I scheduled a periodic maintenance and they agreed to pick up the car in my house and deliver at the the same day. They were punctual at pick up, then:1) They didn't call me during the day. When at 4 pm I called them they told me the service was not completed and asked to keep the car until Monday. Because I had some other things for the weekend I agree with them to complete the service by Saturday morning and bring the car back by 10:30 am2) Surprisingly, I woke up at 6:30 am and had received a message the car was delivered leaving the keys in. Because I was worried about have the keys inside the car I went out and no car was there!! It was the sale place where I live, where the car was picked-up and included in the booking instructions3) I sent message to them and even with evidence of pictures sent by me they continue to deny saying the car was left at the place scheduled and the address provided. Even with me sending picture4) Justifications ended when I showed them the location indicated by the app Ford Pass which was another, 5 min walking from my house. They stopped to reply me5) I found the car in another properties into a garage of another person and I had to call the police because I was afraid in entering in another property to take my car and also scared about a potential reaction of someone looking people entering in his garage6) Before the coops coming the "Manager" of Ford Watertown came and despite i told him to wait the police entered in the property and took the car out. He apologized for what happening but complained about my irritation (like this was pretty normal according to him)7) When I took the car few here later the complete disaster: They completely uninstalled the air condition and all the other electric features in the control panel. There were 95 Celsius degree and I had to use the car without air condition (which of course was completely working before). Also there is a warning airbag is not working!!! everything was fine before!! And no evidences about services performed, the car seemed the same of the morning, they didn't leave any paper about services done which I think they didn't8) The beautiful part at the end. When i called back the manager to claim about the things they broke, uninstalled, etc., he became nervous saying they don't want to do the work anymore because i was rude. So they are now the ones affected, after delaying/not doing the services, leaving the car in the house of other people and also uninstall air conditioner, airbag and other electric features!!!! Really comic and frustrating.Ford is a serious company, need someone representing in a minimal decent way More

SALES VISIT - NEW

Tim was great in all phases of this experience. This is the first time I’ve worked with Tim at Watertown Ford and will be purchasing another vehicle from him before the end of 2023. Wow is all I ca This is the first time I’ve worked with Tim at Watertown Ford and will be purchasing another vehicle from him before the end of 2023. Wow is all I can say.Thank you Tim. Adam N. More